Exchange and Return Policy

At Nitaq, we are committed to providing an experience worthy of your trust. Therefore, we have established a clear and flexible exchange and return policy to ensure your peace of mind every step of the way.

1. Exchange and Return Period

You may request an exchange or return within 3 days of receiving your order.

2. Inspection Upon Delivery

To ensure your satisfaction, you may open the package and inspect the product in the presence of the shipping representative before accepting it. This allows you to confirm that the product is undamaged and matches your order.

3. Defective or Incorrect Orders

If the product arrives with a manufacturing defect or if an error was made by Nitaq, we will cover all shipping costs related to the exchange or return, with no additional charges to you.

4. Order Cancellation or Refusal

If you wish to cancel or refuse the order for a reason unrelated to a product defect or an error made by Nitaq, you will only be responsible for the shipping costs.

5. Orders Containing Multiple Items

If your order contains more than one item, the entire order must be accepted in accordance with the shipping company’s policy.

If you wish to accept only one item from the order, please contact our customer service team, and we will be happy to assist you.

6. Exchange and Return Conditions

To qualify for an exchange or return, the product must:

• Be in its original condition.

• Be unused.

• Include its original packaging.

• Have no damage to the product or packaging.

We truly value your trust in Nitaq and always strive to ensure that your chosen products reach you exactly as expected.